FREQUENT QUESTIONS

If you do not find your question resolved, do not hesitate to contact us through our contact form.

PURCHASES

How do I make an online purchase?

The process is very simple and intuitive, and if you need assistance send us an email or call us by phone.

1. Choose the products that you like and add them to the shopping cart, making sure that the size, color ... chosen are the correct ones.

2. You will always know the number of products you have in your cart and the total amount of these (without the transport costs for outside Europe, which will be added when the purchase is made) by clicking on the "cart" icon that you find in the top right of our web page and selecting "cart".

3. When you have finished, click on the link "cart" to review the products you have selected, check the amount of your order and make your purchase.

4. At the time of proceeding with the purchase, fill in the form indicating the information that we request (necessary to manage your order). In case of being a registered user the data will be filled in automatically.

5. Once the process is finished correctly, you will receive an email confirming your purchase and the order number of the same.

How can I make sure that I have made my purchase correctly?

Once you have made the purchase immediately you will be sent an email confirmation of your order. In case you do not receive it, we advise you to contact us so we can confirm that the purchase has been made correctly and send you the confirmation again.

Can I buy by phone or by email?

No. Please use our online store, www.cmenendez.es, from her we can offer the best possible service and attention.

How can I cancel my order if I finally do not want to receive it?

When you place an order you are making a firm purchase and the amount will be deducted on the card with which you made the payment, therefore, you can not always cancel the order once you have confirmed it. If you want to cancel your order, you can contact us through the contact form and we will confirm if it is possible to cancel it or not. In case it was not possible because it had already been prepared and sent, you should receive it and then make the corresponding return.

PAYMENTS

How I can pay for my purchase?

You can make the payment with your usual credit card or through the secure payment system "Paypal". The amount of your order will be charged and deducted from your card at the time you confirm the purchase.

Remember that until you make the payment of the purchase, your order is not confirmed and, therefore, the products chosen are not reserved.

With the aim of giving maximum security to the purchase process, we offer a "secure payment" system managed by "Paypal", which guarantees the direct communication of the client with the entity when making the payment. This way nobody can have access to your card data.

PRODUCT

Can I order models that do not appear on the Web?

For different reasons, not all products can be found in the online store, but if you are interested in a particular product please contact us through our contact form and we will inform you how you can get it.

Do you assure me that the photographs of the products are real?

We work so that the images and colors of our products are as real as possible, however, there are many factors outside of us that can vary their appearance, such as, for example, the color calibration of your monitor. If you have any questions about any of our products, contact us.

What sizes are shown on the Web?

All the sizes shown are continental European. If you have any questions, consult the product description or contact us.

SHIPMENTS

What is the shipping cost?

Shipping costs vary depending on the place of delivery, for different areas and are calculated automatically based on volume and weight. For European countries, shipping costs are free. You can see the shipping costs once you have chosen your products by clicking on the shopping cart and choosing the shipping area.

It is possible that during promotional periods shipping costs are free, these and other promotions will be clearly indicated in our online store. Remember that, if you subscribe to our newsletter, you will be the first to know our promotions and events.

How is sending realized?

Deliveries will be made from Spain through the most efficient company at any time to the address or place indicated by you. Once the order has been sent, we will inform you by email.

Remember that no shipments are sent to PO Boxes, so it is necessary to give us the exact delivery address.

It is important that you provide us with a contact telephone number in which to be able to locate you so that we can manage the delivery in case of any inconvenience.

To which countries do you send the purchase?

We ship to Spain and the rest of the European Economic Community. For the rest of the countries, better consult.

What is delivery time?

Delivery times vary depending on the destination of the shipment. In Spain and Portugal standard shipments take between 48 and 72 working hours (Monday to Friday). For shipments to other countries of the European Community between 5 and 7 working days. And outside the European Community between 15 and 20 working days.

In the case of orders with store collection, the maximum delivery time is 48-72 working hours.

In all our shipments, to calculate the delivery time you must take into account that orders placed after 2:00 p.m. will begin to be prepared the next day. Orders placed on Fridays, Saturdays and Sundays are prepared and will leave on Monday.

In periods of promotions or rebates, exceptionally, delivery times may be affected.

Orders are prepared and sent from Barcelona, ​​so the city's holidays will affect delivery times.

The delivery time will be extended if you place the order on one of the following dates: January 1 and 6, Holy Week holidays, May 1 and 21, August 15, September 11 and 24, October 12, 1 November and 6, 8, 25 and 26 of December.

In case, for an exceptional case, we do not have any product of the order we will inform you of this situation and we will refund the proportional part of it.

PICKED UP AT THE STORE

What is the process of in-store delivery?

In the case that you have chosen to pick up at the store, you will also receive a notification when the order is ready. If you have not been to pick up your order in 48 hours, you will receive a reminder message.

How can I pick up my order in the store?

To pick up your order, you must present the order confirmation email with the reference and your ID (the name of the DNI must be the same as it appears in the order). It is essential to present the reference of the order, since no order will be delivered without such reference.

In the case that another person is going to look for the order, you must present the confirmation email and a signed authorization. This authorization must contain the name and ID of the two persons, and the signature of the buyer. No order can be delivered without any of these requirements.

How much time do I have to pick up my order in the store?

There is a maximum period of 21 days to go to collect the order to the physical store. If the deadline has not passed to collect your order, the order will be canceled and we will proceed to make the refund.

RETURNS & EXCHANGES

Is it possible to return my order online?

Of course, you have a period of 20 days, counting from when you receive your request to change your mind. You can make a refund of your order in full or part of it. To proceed with its exchange or return, the product must not be used and must be in perfect condition.

How can I return my order online?

You have a period of 20 days from the receipt of your order to make the return and to proceed to it you must check that your order meets the following conditions:

- The product must not be used.
- It must be sent in the same conditions in which it was received. Products that are not in the same conditions in which they were received, or that have been used beyond the mere opening of the product will not be returned.

Return at home

To make the return you must request it through the following email: info@cmenendez.es

Once your return is confirmed, you can send us the product. Once received in our offices, we will proceed to examine it and we will inform you by email if the return should take into account that it is within the established period and that the product is in perfect condition. Remember that the product must be sent in the same way it was received.
Once the return is approved, you will receive the amount in the same way in which you made the purchase. The payment to the credit card always depends on your bank.

Store return

You can make the return of your purchase online in our physical store by presenting the purchase order or invoice that comes in the box.
Once the return is approved, you will receive the amount in the same way you made the purchase. The payment to the credit card always depends on your bank. In no case will the money be paid in cash.

There will be no change or return of those products that are not in the same conditions in which they were received, or that have been used beyond the mere opening of the product.

It is only possible to process returns of products purchased in our online store.


Are the returns free?

The cost of shipping to return a product is borne by the buyer.

Can I make a change to my online order in a physical store?

In our physical store, presenting the product and the purchase order that comes in the box. In this case you can change color or model ... always subject to availability, as they are unique piece


How can I return a defective product in case the exchange or return period has elapsed?

In cases where you consider that the product has some manufacturing defect or defect, you must contact us immediately by means of our contact form indicating the damage suffered by the product and we will indicate how to proceed.

We inform you that all the sent product is reviewed carefully to avoid these situations.

General information

Is it possible to receive periodic information in my email with the latest news of C. Menéndez?

Yes. Subscribe to our newsletter and get the latest news before anyone else. By subscribing, you indicate your email and you will receive all our news in it.

Can I unsubscribe from the Newsletter?

Yes. If you wish to unsubscribe from our newsletter you can do so by accessing the last received newsletter by clicking on "low".

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