CHANGES

You can make the change of your online purchase in our physical store by presenting the purchase order or invoice that comes in the box. In this case you can change size, color or model. You have a period of 20 days from your receipt to go to our physical store. To proceed with its change, the product must not be used.

No change will be made to those products that are not in the same conditions in which they were received, or that have been used beyond the mere opening of the product.

The products have to be in their original packaging and intact.


RETURNS

You have a period of 20 days from the receipt of your order to make the return and to proceed to it you must check that your order meets the following conditions:

- The product must not be used.
- It must be sent in the same conditions in which it was received. Products that are not in the same conditions in which they were received, or that have been used beyond the mere opening of the product will not be returned.

To make the return you must request it through the following email: info@cmenendez.es

Once your return is confirmed, you can send us the product. Once received in our offices, we will proceed to examine it and we will inform you by email if the return should take into account that it is within the established period and that the product is in perfect condition. Remember that the product must be sent in the same way it was received.
Once the return is approved, you will receive the amount in the same way you made the purchase. The payment to the credit card always depends on your bank.


Store return

You can make the return of your purchase online in our physical store by presenting the purchase order or invoice that comes in the box.
Once the return is approved, you will receive the amount in the same way you made the purchase. The payment to the credit card always depends on your bank. In no case will the money be paid in cash.

There will be no change or return of those products that are not in the same conditions in which they were received, or that have been used beyond the mere opening of the product.

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