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Terms and conditions of use
1. INTRODUCTION
This document contains the Conditions that regulate the use of this website and the conditions of purchase. Please read these Terms and our Privacy Statement carefully before placing an order. By using this website or by placing an order through it, you accept the Conditions and our Privacy Statement, if you do not agree, you should not place an order.
If you have any questions related to the conditions of purchase or the privacy policy you can contact us through our contact form.
2. USE OF OUR WEBSITE
These Conditions are the only conditions applicable to the use of this website and replace any other. You declare that, when placing your order, you have read and accept without reservation these Conditions.
By using this website you agree that:
A. You will only be able to use the website to make legally valid inquiries or requests.
B. You will not be able to make any speculative, false or fraudulent request.
C. You also oblige us to provide you with certainty your email address, postal address and / or other contact information and consent that we may use this information to contact you if necessary. For our part, and in accordance with current law we will never disclose your personal data to third parties, you will only receive our Newsletter, where you can always unsubscribe easily from the last received newsletter by clicking on "low". If you are not subscribed to the Newsletter, the information you provide in your order will only be used for the purpose of managing your order.
D. If you do not provide us with all the information we need, we will not be able to process your order.
E. By placing an order through this website, you guarantee that you are over 18 and have legal capacity.
3. AVAILABILITY OF SERVICE AND SHIPMENTS
The articles on this website are available for delivery in Spain and the countries listed in the shipment. For countries that are not listed, contact us to obtain information through our contact form.
No shipments are made to PO Boxes, so it is necessary to give us the exact delivery address. To avoid problems in case you were not at home at the time of delivery do not forget to indicate a contact phone number.
4. HOW SALES ARE FORMALIZED
There will be no sales contract in relation to any product until your order has been expressly accepted by us. If your order is not accepted, the amount will be refunded in full.
Once you have placed an order, you will receive an email confirming that we have received your request. Keep in mind that this does not mean that your order has been accepted. All orders are subject to our acceptance. Only the purchase will be accepted when we send you the shipping confirmation and this will refer exclusively and only those products indicated in the shipping confirmation. We will not be obliged to provide you with any other product.
In the case that you have chosen to pick up at the store, you will also receive a notification when the order is ready. If you have not been to pick up your order within 48 hours, you will receive a reminder message.
5. AVAILABILITY OF THE PRODUCTS
All orders are subject to their availability. If there are difficulties in terms of supply or stock, we can offer you substitute products of the same or different price, but if you do not want the change, we will refund any amount that you could have paid.
We reserve the right to withdraw any product from this website at any time.
We accept no responsibility for the removal or modification of any product or content on the Website.
6. DELIVERY
6.1. DELIVERY TIMES
The shipments are managed through the company NACEX or similar. Delivery times vary depending on the destination of the shipment.
In Spain and Portugal standard shipments take between 48 and 72 working hours (Monday to Friday not holidays). For shipments to other countries of the European Community between 5 and 7 working days. And outside the European Community between 15 and 20 working days.
In the case of orders with store collection, the maximum delivery time is 48-72 working hours.
To calculate the delivery time of our shipments you must take into account that orders placed after 2:00 p.m. will begin to be prepared the next day. Orders placed on Friday from 2:00 pm, Saturday or Sunday are prepared and will leave on Monday.
In special periods, promotions or rebates, exceptionally, delivery times may be affected.
Orders are prepared and sent from Barcelona, so the city's holidays will affect delivery times.
The delivery time will be extended if you place the order on one of the following dates: January 1 and 6, Holy Week holidays, May 1 and 21, August 15, September 11 and 24, October 12, 1 November and 6, 8, 25 and 26 of December.
In case, for an exceptional case, we do not have any product of the order we will inform you of this situation and we will refund the proportional part of it.
6.2. DELIVERY IN STORE
To pick up your order, you must present the order confirmation email with the reference and your ID (the name of the DNI must be the same as it appears in the order). It is essential to present the reference of the order, since no order will be delivered without the reference.
In the case that another person is going to look for the order, you must present the confirmation email and a signed authorization. This authorization must contain the name and ID of the two persons, and the signature of the buyer. No order can be delivered without any of these requirements.
There is a maximum period of 21 days to go to collect the order to the physical store. If the deadline has not passed to collect your order, the order will be canceled and we will proceed to make the refund.
6.3. SHIPPING COST
Shipping costs vary depending on the place of delivery, for different areas and are calculated automatically based on volume and weight. For European countries, shipping costs are free. You can see the shipping costs once you have chosen your products by clicking on the shopping cart and choosing the shipping area .. In the case of store collection, there is no shipping cost.
Remember that no shipments are sent to PO Boxes, so it is necessary to give us the exact delivery address.
To avoid problems in the event that you were not at home at the time of delivery, we would appreciate if you could provide us with a contact telephone number in which to locate you.
7. PRICE AND PAYMENT
The price of the products will be the one stipulated at all times on our website, except in case of manifest error. Although we try to make sure that all prices listed on the page are correct, errors may occur. If we discover an error in the price of the products you have ordered, we will inform you as soon as possible and we will give you the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, the order will be considered canceled and the amounts that have been paid will be fully reimbursed.
Prices on the website include the corresponding taxes and shipping costs for Europe, but exclude shipping costs to countries in other continents.
Prices may change at any time, but will not affect orders to which we have already sent a shipping confirmation.
By making a card payment you confirm that you own it.
The "payment" cards will be subject to checks and authorizations by the entity issuing the same, but if that entity does not authorize payment, we will not be responsible for any delay or failure to deliver and we can not formalize the sale.
8. CHANGES AND RETURNS
8.1 CHANGES:
You can make the change of your online purchase in our physical store by presenting the purchase order or invoice that comes in the box.
In this case you can change size, color or model.
You have a period of 20 days from your receipt to go to our physical store. To proceed with its change, the product must not be used.
There will be no change or return of those products that are not in the same conditions in which they were received, or that have been used beyond the mere opening of the product.
It is only possible, through this way, to process changes of products purchased in our online store.
8.2 RETURNS:
You have a period of 20 days from the receipt of your order to make the return and to proceed to it you must check that your order meets the following conditions:
- The product must not be used.
- It must be sent in the same conditions in which it was received. Products that are not in the same conditions in which they were received, or that have been used beyond the mere opening of the product will not be returned.
Return from home
To make the return you must request it through the following email: info@cmenendez.es
Once your return is confirmed, you can send us the product. Once received in our offices, we will proceed to examine it and we will inform you by email if the return should take into account that it is within the established period and that the product is in perfect condition. Remember that the product must be sent in the same way it was received.
Once the return is approved, you will receive the amount in the same way in which you made the purchase. The payment to the credit card always depends on your bank.
Store return
You can make the return of your purchase online in our physical store by presenting the purchase order or invoice that comes in the box.
Once the return is approved, you will receive the amount in the same way you made the purchase. The payment to the credit card always depends on your bank. In no case will the money be paid in cash.
There will be no change or return of those products that are not in the same conditions in which they were received, or that have been used beyond the mere opening of the product.
It is only possible to process returns of products purchased in our online store.
9. DISCLAIMER OF LIABILITY
Our responsibility in relation to any product purchased on our website will be strictly limited to the purchase price of said product.
Due to the open nature of this website and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of the information transmitted or obtained through this website unless it is established expressly the opposite in it.
10. INTELLECTUAL PROPERTY
Recognizes and consents that all copyright, trademark and other intellectual property rights over the materials or content provided as part of the Web page correspond to Concepción Menéndez García at all times.
11. WRITTEN COMMUNICATIONS
By using this website, you accept that most of the communications with us are electronic. The notifications that you want to send us should preferably be sent through our contact form.
It will be understood that the notifications have been received 24 hours after sending an email. If you think you have not received them, please contact us through the contact form or phone number.
12. DIVISIBILITY
If any of these conditions or any provision were considered invalid, illegal or unenforceable to any extent by the competent authority, will be separated from the remaining conditions and provisions that will remain valid to the extent permitted by law.
13. OUR RIGHT TO MODIFY THESE CONDITIONS
We have the right to review and modify these Conditions at any time.
You will be subject to the policies and Conditions in force at the time you make each order, unless by law or decision of government agencies we should make changes to those policies, Conditions or Privacy Statement, in which case, the possible changes will also affect the orders that you had previously made.
14. APPLICABLE LEGISLATION AND JURISDICTION
Sales of products through our website will be governed by Spanish legislation.
As a consumer, nothing in this clause will affect the rights that are recognized by current legislation.