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HOW SALES ARE FORMALIZED
There will be no sales contract in relation to any product until your order has been expressly accepted by us. If your order is not accepted, the amount will be refunded in full.
Once you have placed an order, you will receive an email confirming that we have received your request. Keep in mind that this does not mean that your order has been accepted. All orders are subject to our acceptance. Only the purchase will be accepted when we send you the shipping confirmation and this will refer exclusively and only those products indicated in the shipping confirmation. We will not be obliged to provide you with any other product.
In the case that you have chosen to pick up at the store, you will also receive a notification when the order is ready. If you have not been to pick up your order in 48 hours, you will receive a reminder message.
PRICE AND PAYMENT
The price of the products will be the one stipulated at all times on our website, except in case of manifest error. Although we try to make sure that all prices listed on the page are correct, errors may occur. If we discover an error in the price of the products you have ordered, we will inform you as soon as possible and we will give you the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, the order will be considered canceled and the amounts that have been paid will be fully reimbursed.
Prices on the website include the corresponding taxes and shipping costs for Europe, but exclude shipping costs to countries in other continents.
Prices may change at any time, but will not affect orders to which we have already sent a shipping confirmation.
By making a card payment you confirm that you own it.
The "payment" cards will be subject to checks and authorizations by the entity issuing the same, but if that entity does not authorize payment, we will not be responsible for any delay or failure to deliver and we can not formalize the sale.
You can make the payment with your usual credit card or through the secure payment system "Paypal". The amount of your order will be charged and deducted from your card at the time you confirm the purchase.
Remember that until you make the payment of the purchase, your order is not confirmed and, therefore, the products chosen are not reserved.
With the aim of giving maximum security to the purchase process, we offer a "secure payment" system managed by "Paypal", which guarantees the direct communication of the client with the entity when making the payment. This way nobody can have access to the data on your card.
What is the shipping cost?
Shipping costs vary depending on the place of delivery, for different areas and are calculated automatically based on volume and weight. For European countries, shipping costs are free. You can see the shipping costs once you have chosen your products by clicking on the shopping cart and choosing the shipping area.
It is possible that during promotional periods shipping costs are free, these and other promotions will be clearly indicated in our online store. Remember that if you subscribe to our newsletter, you will also enjoy this and other advantages exclusively when they are active.
What is the delivery time of my order?
The shipments are managed through the company NACEX or similar. Delivery times vary depending on the destination of the shipment.
In Spain and Portugal standard shipments take between 48 and 72 working hours (Monday to Friday not holidays). For shipments to other countries of the European Community between 5 and 7 working days. And outside the European Community between 15 and 20 working days.
In the case of orders with store collection, the maximum delivery time is 48-72 working hours.
To calculate the delivery time of our shipments you must take into account that orders placed after 2:00 p.m. will begin to be prepared the next day. Orders placed on Friday from 2:00 pm, Saturday or Sunday are prepared and will leave on Monday.
In special periods, promotions or rebates, exceptionally, delivery times may be affected.
In case, for an exceptional case, we do not have any product of the order we will inform you of this situation and we will refund the proportional part of it.
REMEMBER that no shipments are sent to PO Boxes, so it is necessary to give us the exact delivery address.
To avoid problems in the event that you will not find yourself at home at the time of delivery, we would appreciate if you could provide us with a contact telephone number in which to locate you